Effective Date: 28/06/2025
At Simajay Furniture, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy below to understand how returns and refunds work on our platform.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, in its original condition, and in the original packaging.
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A receipt or proof of purchase is required.
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Return requests must be made via calling 0534 732 064
Items Not Eligible for Return:
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Assembled or used furniture
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Custom or personalized items
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Items marked “Final Sale” or “Clearance”
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Gift cards
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–14 business days.
Please note:
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Delivery fees are non-refundable.
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For orders with free delivery, the original delivery cost will be deducted from the refund amount unless the return is due to a defect or error on our part.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us within 48 hours of delivery.
4. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Please take clear photos of the item and the packaging.
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Report the issue within 48 hours of delivery for a free replacement or repair.
5. Return Shipping
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If the return is due to our error (e.g., wrong item or defect), Simajay Furniture will cover the return shipping cost.
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If the return is for any other reason, the customer is responsible for return shipping costs.
6. Contact Us
For any return or refund inquiries, please reach out to us:
Simajay Furniture
Phone: +233 534 732 064
Website: https://www.simajayfurniture.com
